Refund Policy: The Personal Planetarium comes with a six month 100% money back guarantee. All items in the Planetarium Kit except the Star-Brite paint must be returned in resalable condition. In particular, the Star Theater projector must be in like new condition and packaged in its original box and packing materials. The Star-Brite paint bottle and any leftover paint must also be returned. Only one refund per household or ordering entity.
Original shipping and handling fees are nonrefundable. The customer pays shipping costs to return the Planetarium Kit.
Star-Brite Refills are nonreturnable and nonrefundable.
To return your Planetarium Kit, contact us via email to obtain an RMA number at email@example.com. After receiving your RMA number, ship the Planetarium Kit to:
Stars So Bright
Attn: Returns RMA #:XXXX (RMA number)
1918 Rachel Lane
Round Rock, TX 78664
Be sure to include the RMA number both inside and outside the package. Be sure to include the name of the person who placed the order and the last four digits of the credit card used to place the order.
Refunds will be applied to the credit card used to make the purchase.
Shipping Policy: Although we strive to fill orders the next day, all orders are shipped within five (5) business days, barring unforeseen circumstances. In the event we are unable to ship within five business days, the customer will be notified by email and offered the option to cancel the order for a full refund.
Orders are shipped via USPS Priority Mail or UPS ground delivery, as you specify on your order form. For shipments to the U.S. or Canada, we charge a flat shipping and handling fee of $18 for USPS orders and $16 for UPS orders. Overseas orders are charged a flat shipping and handling fee of $35.
Customers are notified by email when their order is shipped and the shipping method employed. UPS orders will include tracking information.
Collection of Information: We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, such as adding you to one of our mailing lists.
Cookie/Tracking Technology: The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.